Privacy Policy

Introduction

Veniard Ltd fully respects your privacy and is committed to protecting your personal data.

We aim to adhere to all the rules and regulations of the United Kingdom regarding the storage and use of personal data.

Our privacy notice will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

What personal information is held about you.

Accounts

If you decide to open an account with us, the information you provide is used to establish your credentials to open an account with Veniard Ltd.

The information we hold going forward is Company Name, Name, Address, email address, Tax and telephone numbers. This is the minimum we need to process your order.

We will use this personal information:

To carry out obligations arising from being a registered user of our products and services. The lawful basis for processing your personal information for this purpose will be "contractual need for processing an order"

To send you personalised communications. These may include information about events we feel are beneficial to our businesses, Information on new products, and promotions. The lawful basis for using your personal information for this purpose will be "legitimate interest" as Veniard Ltd will benefit from the continued relationship with you.

Once you have placed an order with us, we will continue to send you notifications of outstanding accounts, promotions and new products on a monthly basis. You may at any time opt out of new product and promotion emails by contacting us directly or using the unsubscribe links on the communication.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail or do not provide the data (personal and Business) we require to process your order or where we need to collect personal data by law, or under the terms of a contract we have with you, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods).

In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

Information that you provide to us.

Visitors to our website

When someone visits our site www.veniard.com we use third party services, Google Analytics, and Google AdWords, to collect details of website traffic and visitor information. This includes browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. For full detailed information about the use of cookies on our website, please see the section How we use cookies on the Veniard website.

We use the website traffic and visitor information to improve our understanding of the use of the Veniard Ltd website and in order to determine what Veniard Ltd services are the most popular. The lawful basis for processing your personal information for this purpose will be "legitimate interest" as Veniard Ltd will benefit from providing relevant and personalised content which will enhance your understanding of our products.

Information provided to us by third parties.

Veniard Ltd does not purchase any personal data from third party providers.

How long will you retain my personal information for?

We will retain and process your personal information as long as is needed to provide the products and services you are using, or to comply with our legal obligations.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 9 years after they cease being customers for tax purposes.

How will my personal information be shared?

We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our website and analytics. We do not permit our third party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

Veniard does not sell, rent, lease or share its own customer lists to third parties.

Veniard Ltd will in certain circumstances disclose your personal information, if required to do so by law or in the good faith belief that such action is necessary to:

  • Conform to the edicts of the law or comply with legal process served on Veniard Ltd.
  • Protect and defend the rights or property of Veniard Ltd.
  • Act under exigent circumstances to protect the personal safety of users of Veniard Ltd. or the public

How is my personal information kept secure?

Veniard Ltd is committed to protecting the security of your personal information. We will use a variety of security technologies and procedures to protect your personal information from unauthorised access, use or disclosure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Veniard Ltd secures the personal information you provide on our own servers in a controlled, secure environment, protected from unauthorised access, use or disclosure.

What are my choices with my personal information?

Veniard Ltd is committed to providing you with control on how your data is used and processed. You can review, edit or delete your personal information free of charge by contacting us directly at sales@veniard.com, by telephone or via postal communication to the contact details provided at the bottom of this statement.

Your rights concerning your personal information are:

  • You can ask about the personal information we hold about you and we will show you, free of charge.
  • You can request your personal information is corrected and we will update the details and inform you when completed, free of charge.
  • You can object to your data being processed and we will stop processing your data, once no longer required for performance of contract or legal obligations, free of charge.
  • You can object to receiving direct marketing communications from us and we will stop all communications, free of charge.
  • You can ask for your personal information to be erased, once no longer required for performance of contract or legal obligations, which we will complete, bar keeping the minimal personal details to ensure we do not contact you again, free of charge.

How we use cookies on the Veniard Ltd website.

Veniard Ltd uses "cookies" to help personalise and enhance your online experience when visiting our website.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

You can control the use of cookies at the individual browser level. If you elect not to activate the cookie or to later disable cookies, you may still visit our websites, but your ability to use some features or areas of the website may be limited. For instructions on how to control, disable or delete cookies for your browser, please visit www.aboutcookies.org.

Third-party links

Our website may include links to third-party websites. These are links we feel may be beneficial or of interest to our customers.

Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Veniard Ltd. Do not collect any financial or payment information on the website.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

Children's use of our website.

We do not knowingly collect information, including Personal Data, from children or other individuals who are not legally able to use our site. If we obtain actual knowledge that we have collected Personal Data from a child under the age of consent, we will promptly delete it, unless we are legally obligated to retain such data. Contact us if you believe that we have mistakenly or unintentionally collected information from a child under the age of majority.

Your right to lodge a complaint with ICO.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to this policy.

Veniard Ltd will occasionally update this privacy policy to reflect company and customer feedback. Veniard Ltd encourages you to periodically review this policy to be informed of how Veniard Ltd is protecting your information.

Contact Us.

Please contact us by email at

sales@veniard.com

or telephone at

+44 (0) 208 684 2288

or by mail at

Veniard Ltd
69 Gloucester Road
Croydon
Surrey
CR9 2DD
United Kingdom